Wednesday 19 October 2016

How to disagree with someone on social media

It seems ironic that an older man like me has to teach younger Singaporeans about social media - I didn't grow up with the internet, you guys did! I remember getting my first Pacific Internet email account, with my first modem in the mid 1990s - a long time ago. Before that, yeah we actually talked to each other and had arguments in person, rather than online. In my last post, I talked about people who wanted me to 'shut up' and 'go away' and I was just slightly bemused at their reasoning behind that - they felt that because I have left Singapore, given up my pink IC, that I no longer have the right to talk about Singaporean issues on my blog. Perhaps it is not a question of having the technology available as it just illustrates the huge gap in the Singaporean education system: analytical and reasoning skills. Oh dear. Aiyoh.
How to get the most out of social media by Limpeh

This vitally important skill conveniently falls between the gap of two subjects: maths and English. Even students who excel in both subjects may not be able to do well in this aspect - you see, you can write in grammatically perfect English, with no spelling errors and read an article in a newspaper with perfect diction and pronunciation, but can you win a debate which requires the power of persuasion? Likewise, you can solve the most complex equations in a maths exam, but can you analyze your opponents arguments and identify the loopholes in his logic in order to formulate a cogent counterargument on the spot? So on paper, I am sure these Singaporean students may look absolutely brilliant with their straight As, but on social media, they can actually come across as quite inarticulate, unable to come up with an argument more sophisticated or persuasive than "shut up" and "go away". Why is this so? It boils down to the total lack of soft skills amongst many younger Singaporeans - because this simply isn't taught in school and hence there are so many younger Singaporeans who have no idea how to disagree with others on social media.  So what can you do when someone says something on social media that you disagree with? Here are a range of options for you.

1. Confront and challenge the person and tell them why you disagree (respectfully, please). 

Now, this is on the basis that the other person is willing to listen - and why not? When people disagree with me on my blog, I'm willing and happy to listen to them as long as they approach me in a reasonable manner and explain clearly why they hold a different point of view. This can lead to a very interesting discussion and that is probably one of the more interesting aspects of social media - after all, you can learn a lot from interacting with people like that. Such people hold different points of views because they have had a different upbringing or type of education, or have lived in a different country, speak another language, have experienced a different culture or religion and that has shaped perspective on the issue at hand. They may also enjoy hearing what you have to say, given that you may shed new light on the issue for them and you may both a lot from each other by interacting with other like that. As long as both parties are willing to treat each other respectfully even if they may disagree on the issue, this could be a very productive and interesting learning experience for both parties. Just because you disagree with another person on an issue doesn't mean you can't be friends or at least have a chat about it, even if you do eventually agree to disagree.
Why not just approach the person directly?

2. Ignore the person - go do something else instead. 

The first approach would only work if the person you disagreed with was prepared to be reasonable and respond in a mature manner. Now not everyone is reasonable or mature - some people are downright unreasonable and childish, heck I would even gladly call them stupid. The worst kind of stupid people are the ones who are totally oblivious to their own stupidity - they don't realize how stupid they are and imagine they are actually quite smart. Oh dear. I am thinking about some of the people who were putting forth ridiculous arguments for Brexit as well as some of Trump's supporters. In this case, any attempt to engage the person would be fruitless - you're wasting your time, you have nothing to gain from engaging a stupid person. You can't go round the world trying to cure one stupid person at a time and there are just too many stupid people in the world. At times like this, you're better off simply choosing to go somewhere else and picking a far more productive activity that will make you a lot happier. Life is too short lah.

3. Present a convincing counterargument, so there is an alternative POV online.

What if you disagree with someone but you would rather not engage them directly? There is an alternative - simply write a counterargument on your own blog (or whatever social media medium you prefer) so that an alternative point of view in out there, in cyberspace thus balancing the argument. You are indeed having your say on the issue whilst shying away from direct confrontation - readers on the internet may well read the two quite different perspectives on the issue and may draw their own conclusion on the issue. I actually do that quite a lot on my blog: take this for example, there was an article in the ST about younger taxi drivers in Singapore. I thought that was a rubbish article, so I posted my own perspective on the issue on my blog. I didn't confront the ST journalist who wrote the article (I wasn't looking for a fight - but even if I 'scolded' the journalist, what would that achieve), I was simply happy enough to have my say on the issue on my terms, on my blog. I even encouraged my readers to read the original article and compare the two different perspectives on the issue, so they can draw their own conclusions. Thankfully the post was widely shared and read by thousands, so I felt quite happy having introduced my point of view into the discussion online.
Sometimes all we want is to present an alternative POV.

4. Take a moment to consider the other person's POV.

Now there are times when you feel you don't want to engage the other person and you don't want to respond in any way - that's fine, but have you considered taking a moment to consider the other person's point of view and trying to find out why they feel the way they do?  Indeed, I was pretty much forced to do that when the UK voted for Brexit - I suppose in my central London bubble, I was pretty much isolated from what life was like in the rest of the country, where incomes are a lot lower and many are struggling to make ends meet. The Brexit vote forced me to face a lot of issues which would be only too easy to ignore. Finding out more about why the country voted for Brexit (well, 52% who voted did) didn't change my point of view on the issue, but it gave me a deeper understanding about issues facing other sections of British society (namely the working class) that I don't usually associate with. This new information didn't fundamentally change my opinion on any of the issues - but I treated it as an opportunity to learn something new and will use this information to my advantage in the future. After all, regardless of how I feel about the issue, I will still have to deal with people who voted for Brexit - understanding their motivations will make it easier for me to manipulate them and deal with them. I wasn't happy with the situation but I was determined to learn something useful.

5. Use comedy to have your say on the issue. 

This is actually a brilliant option, one that takes time and possibly money but it is so worth it. People may not always want to sit down and spend five, ten minutes reading a serious counterargument but they will certainly have a few minutes to watch a funny Youtube video, knowing that they will be entertained in the process. The more entertaining you are, the more people you are going to reach with your message. Even those who may not agree with you may end up watching your video just because you're so funny and you stand a far greater chance of changing their minds on the issue. Ultimately, if you really want to have your say on the issue whilst trying hard to get your voice heard in a very crowded social media space, then you have to do something awesome to stand out from the crowd. As I said in before, stay the hell away from those stupid forums like HWZ EDMW, you will never get your voice heard there, it is a complete waste of time. There is a direct correlation between the amount of effort you put into social media and the amount of people you reach. Instead, why not make a Youtube video and talk about the issue, then share it on social media. If your video is funny, you're far more likely to get your voice heard. If you have something important to say, then make an effort. Here are a few Singaporean comedy videos which have done exactly that (and one from me):
So there you go, that's it from me on this issue. What about you, how do you respond when you want to disagree with someone on social media? What have your experiences been - what has worked well for you and what did you find a complete waste of time? Let me know what you think, do leave me a comment below. Many thanks for reading. 

33 comments:

  1. What should I do if the other party takes things personally?

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    1. That's a great question Dakota!

      I think it has a lot to do with how you present your POV. If you said, "this is my point of view about the issue, I do not agree with you and here's my perspective etc" - you then disagree on the issue and the discussion is on the issue, you're two mature adults with different opinions having a discussion about the issue. But if you go, "you're stupid, you're an idiot and you're wrong etc" - then you make it a personal attack on the other person rather than turning it into a mature discussion about the issue.

      Does this help? Short of knowing more details about the specifics, I can't really comment any more.

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    2. I am in a whatsapp group, a drama has been unfolding in the past few weeks

      1) Person1 got kicked out, because admin1 had some issue with him
      2) Person2 ask him why Person1 got kicked out suddenly, admin1 said that Person1 was making use of our group for his own personal selfish gain
      3) I intervene, urging admin1 to explain more in details, and how we should not kick someone out so cruelly.
      4) Admin1 accuse Person1 of being cruel, hence admin1's actions are considered "light" and it is okay.
      5) Person2 continues to challenge him. Admin1 accuse him of kicking up a ruckus.
      6) I want to intervene but admin1 is getting very angry and typing messages in bold as if we (Person2 and me) are personally against him and trying to make his life difficult.

      This admin1 person is over 50 years old... :/

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    3. Honestly if they take it personally, its too bad for them really. You know how to needle such people further? Lol. Be calm on it. Talk matter of factly. Then watch them get driven up the wall, haha. If its not even a personal matter to them, but they react that way towards someone on the internet they don't even know, they deserve to get pissed.

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    4. Hi Dakota, my comment comes rather late but I thought I might add that maybe some people take disagreement personally because the issue at hand is something very personal to them. I take for example the recent episodes of racism against Singaporean Indians, first the "blackface" portrayal on Toggle and secondly, the "Singaporeans try Indian Snacks" video produced by TheSmartLocal. Sure, non-minorities are free to have their take on this issue. But it is worth noting that as Singaporean Chinese, we do not even experience half the amount of prejudice and racism the Singaporean Indians do in Singapore. I can imagine they must have been pretty jaded having to point out and explain racism in Singapore to Singaporean Chinese people (who are pretty much outsiders in this discussion, if not the perpetrators ourselves), hence the level of emotion and them taking the discussion so personally. Sometimes using logic and reason isn't enough in an online discussion, a bit of empathy and willingness not to be defensive goes a long way too.

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  2. Aside from the methods you outlined above, Ive noticed another technique you frequently use. You ask the person with whom youre interacting a lot of penetrating questions.
    Its either to expose their bad logic, make them reflect on themselves, get some honest answers out of them, entertain your readers, or simply to irritate the heck out of whoever youre arguing with.
    Have you ever considered a career as a talk show host?

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    1. Hi there. I suppose that can come under confronting the person (but with questions, as you said). It is a very good technique of course and we have seen that a lot in the presidential election when both Trump and Clinton have been asked loads of difficult, penetrating questions by various people interviewing them.

      Talk show host - believe you me my friend, that falls under a long list of careers where supply outstrips demand by a loooooooooooooooooooooooooooooooooooooong way, ie. the number of people who are potentially good talk show hosts vs number of talk shows requiring hosts. Such is the brutal reality of the job market. I once actively pursued the route of becoming a sports commentator but realized there was a shockingly few number of vacancies in that particular role. I long gave up on that and surrendered to the free market, where I obeyed the laws of supply & demand.

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  3. And it's not a uniquely Singaporean thing...

    On December 4th, in Italy, we're going to choose between modifying our Constitution or leaving it as it currently is - and online arguments are getting bad, really bad; Twitter has turned into a battlefield!

    And we're still in October...

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  4. Are you going to do a blog piece on Clinton vs Trump?

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    1. I will when I have the right angle - right now my stance can be summarized as Clinton isn't perfect but she's the lesser of 2 evils, Trump is a monster.

      Maybe I'll try to do a piece to understand why people vote for Trump... but would mean trying to see the POV of a group of people I loathe with such disdain, I don't know, let's see.

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    2. I was talking to a Singaporean pro-Trump guy on Jeraldine Phneah's thread the other day. Now her intention wasn't even on the voting, she was merely sharing Michelle Obama's statement on sexual misconduct, as a purely women's thing.

      But you know lah, the kind of people that post on her threads. So there was this guy who went into the full monty about how Hilary is worse lah, and so on.

      Typically I respect that. I have serious doubts about Trump, and he can only plead innocence on a lot of things because he was never in government. But I respect if some people cannot condone what Hilary did in the Middle East for instance, when she was SecState.

      Except to me its totally idiotic when people start to go on about how Trump is "for the people." And you know the type of commentors on Singaporean threads sometimes. Start throwing about fancy phrases about how he can "see through lies" and knows the "will of the people."

      Basically I reminded the person that one, Trump is dividing the white voters from the rest, by warning them that "other communities" are hijacking the election. This is because he appeared misinformed enough to claim that there will be tons of blacks, hispanics and asians voting Trump. Second, I also said that Trump was more than willing to hire foreign workers by the bucketload at the expense of American jobs.

      I'd like to think I applied some of your tips here. Have not heard from the guy since.

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    3. As for J Phneah, sigh - I think she's full of good intentions but really naive and lacking in good ideas. She's not a bad person at all, she is one of the good guys, but she often comes up with half-baked ideas (based on good intentions) which are not workable in reality and she attracts the worst kind of followers. I try to resist commenting on her FB threads as I just don't wanna interact with her followers.

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    4. JP ... a little girl in Mummy's stilettos. Vapid and insipid. Well-meaning and idealistic. Probably not a bad person as you have proclaimed. However, until she has lived a full life, suffered and swam through a river of shit, she should not pontificate as if she knows everything.

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    5. She's just young. Sometimes I felt her posts can be attention seeking. Her LKY post was not wrong content wise but the way she worked it just screwed for attention. It was like "look at me, I have to show to the world how different I am."

      But you get older and more nature. She seems a fast learner which is better than some of her followers who are like mental dinosaurs.

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    6. I agree - her heart's in the right place, but she has a lot to learn. But she's young, haven't we all been young and idealistic once upon a time too ?

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    7. Mmhh... I wouldn't like to interfere with this thread (I don't know anything about this Jeraldine Phneah), but I have to disagree with your "young = misguided" statement.

      As you have repeatedly pointed out, Alex, one's maturity is not (just) a matter of age - personal experiences and goodwill are important, too!

      Secondly, I don't see anything wrong with being "idealistic": all of us have dreams and goals - we don't have to forsake them, we should just learn how to achieve them in a real-life context, I think.

      I'm sorry for ranting, but everytime I read something like "Oh, he/she is too young and idealistic, he/she doesn't know how the world works" I cringe a bit :P

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    8. OMG Raymond, I was on that same comment thread on Jeraldine Phneah's Facebook! There were two morons in fact, completely derailing from the real issues women face about sexual assault (which was the entire point of her post actually), choosing instead to focus on Hillary's "corruption", rather than all the much worse things Trump has actually said and done towards his own American people. One of them was such an extremist he went on full personal attack mode on every single anti-Trump person in the comments thread, and was at it for days. DAYS. I wonder if he actually embodies Trump's bigotry in real life too, since he seems so adamant that his views are superior to that of everyone else on the thread.

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    9. That's why I feel despair when it comes to opposition politics in Singapore - she tends to attract people who are anti-PAP but what you have described is just typical of the kind of followers she has. Sigh. Nothing against her personally, but her followers, geez.

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    10. Whats interesting is the emergence of topics like Trump and Brexit. As long as it has just been about PAP, there's no development of proper discourse. These followers can claim anything they want, being anti-PAP is the ticket. But its started to emerge that people have different opinions on Trump for instance. And you can see how they try to convince each other. It really susses out the ranters and loudmouths from those who really can be convincing when needed.

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  5. Definitely. She's a good example actually to a lot. Even young, shes more mature than many on her page.

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    1. Nothing wrong with youth and idealism. However, she is an attention-seeker. Peppered with wishy washy topics like, "Why I am only a little sad that LKY died" and "My boyfriend and I can't survive on $7000.00 a month" are laughable. The most annoying thing about her is she wants to be taken seriously.
      I will probably get a lot of flag for telling it like it is, but I have little time for whimsy. Having said all this, at least she is a tenacious person. She is also involved in her community.

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    2. "My boyfriend and I can't survive on $7000.00 a month" - really?

      7.000 SGD are circa 4.600 euros....

      Is the cost of living so high in Singapore?

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    3. I quite believe they are living with their respective parents. Most Singaporeans do. I don't know what were the circumstances because I lost interest. The gist was young graduates were disappointed with the low wages upon joining the work force. Hahaha!

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    4. I think she is full of BS. I'm surviving on less than 2k per month and i'm not staying with parents but renting outside.

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    5. Low wages? Welcome to the real world, young graduates - I've worked for as little as 300 euros a month...

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    6. Millennial sense of entitlement. The former beauty queen is full of hogwash for sure.

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    7. Andrea 300 euros a month? Geez, doing whaaaat? Work experience?

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    8. Work experience, indeed - but another intership has brought me some 850 euros a month (which is not bad for an entry level position, at least in Italy).

      Those 300 euros guys promised a better contract and a significant rise after a while - unfortunately, they messed up with a really important event, and all but one employees were fired on the spot... at least I've got the chance of making more international connections!

      Anyway - in Italy, a €1500-2000 wage is a pretty decent one by Italian standards - a 7.000 SGD income is more than twice that sum!

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    9. Well, I guess we'd not want this to turn into a discussion on her, lol. At least my intention was really to mention that Trump supporter on her page.

      But yeah, that's online threads in Singapore for you.

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    10. It's the same everywhere lah. Things got very, very bitter here in the UK over Brexit and I unfriended people over the issue.

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    11. Geez, my one-week "internship" only gave me $14.50/week of "allowance" (it is not pay! Allowance!)

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    12. I know... and some people I know have had to endure 0 euro-internships!

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  6. In Singapore, "The Bell Curve" - the book, can be quoted openly and in polite-society....

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