Sunday 31 August 2014

The Malaysian phone scam dilemma

OK guys, I have a situation here and I don't quite know how to react. I have been pondering over this for a few days and I thought I'd ask you for your opinions please. It concerns my mother - now last week, she received a scam call and it was pretty obvious that it was a bad attempt to extract money from an old lady like her. The caller spoke Mandarin with a very thick Malaysian accent and he was crying when my mother answered the phone. My mother asked him, "你是谁?" (Who are you?) And he replied, with a really thick Malaysian accent, "我是你的儿子." (I am your son.)
Now at this point, it should become pretty clear to her that it was clearly not me. Firstly, I don't speak to my mother in Mandarin because I know that my mother's Mandarin, quite frankly, sucks pretty bad. She just can't bloody speak Mandarin! When she tries to speak Mandarin, there are plenty of loanwords from English and Hokkien in every sentence. No, she didn't study Mandarin at school (hey, she went to school a long time ago, back in the late 40s and early 50s) when she was a student and in fact, she spoke Hokkien at home. I would normally speak to my mother in either English or Hokkien but never Mandarin.

And secondly, I don't have a Malaysian accent for a simple reason: I am not Malaysian nor have I ever lived in Malaysia - so unless I've had an acute dose of foreign accent syndrome, how the hell would I suddenly acquire a Malaysian accent? According to my dear nephew, "uncle Alex talk like Angmoh one." For the last 17 years (that's all of my adult life), I have lived in Europe, I'm the one who talks like an Angmoh, not like someone from Batu Pahat or Johor Bahru. And why the hell would I refer to myself as "我是你的儿子" - like when I call my mum on the phone, I would simply say, "Hi mum, it's me," and I would expect her to instantly recognize her son's voice - the same way I would instantly recognize my sister's or my father's voice. We're family, duh. Heck, I even recognize my cousins' voices instantly.
Do you expect your mother to recognize your voice?

Look, this conman was clearly a Malaysian amateur. (He's not an expert like Kong Hee.) Did my mother laugh and hang up the phone? No. She then asked him, "你在哪里?" (Where are you?) He then replied, "我在 Johor 新山,你一定要帮我!" (I am in Johor Bahru, you must help me!) Right, so I would have presumably flown from London to Malaysia without telling my family I am visiting and somehow got kidnapped in Johor Bahru (whilst developing a Malaysian accent in the meantime) and then call my mother for help? Like at this point, it is just ridiculous, the whole thing is totally laughable. You now what my mother did? She told the guy to wait whilst she got my father (who is incidentally from Malaysia), she then told my father to speak to the guy who called. My father spoke to that guy for like 5 seconds, gave the Malaysian caller a few choice phrases in Hokkien and hung up. Like my father instantly knew it was a scam so he knew what to do - he told the scammer to go KNNBCCB.

When my parents told me the story, I kinda just rolled my eyes at how naive and stupid my mother was, not to have spotted that it was a scam at that point. I told my mother, "yi kong yi si lr ye kia, lr an chua mai mng yi - oh lr si gwa ye ta por kia?  Gwa oo jin tsueh kia, lr simi mia?" ("He claimed he is your son, why didn't you just ask him - oh you are my son? I have so many children, what is your name?") My mother just stared blankly at me and said, "Oh I didn't think about asking him that lah." You know, you hear about scams like that and the quality of these scams are laughable at best - but to think that my mother was actually that close to falling for such a bad scam is really worrying for me.
How many people would fall for a shit scam like this?

I don't want to nag at her, tell her that she is so stupid to have almost believed a Malaysian conman like that - like come on, what the hell? I don't want to make her feel bad, but I feel I have to tell her to be a bit more wise when it comes to crap like that.  I know we don't speak everyday but surely you recognize my voice on the phone? Like seriously, WTF? Is she really that stupid and gullible? What are we to do - we can't stop my mother from using the telephone? The worst part is that I doubt my mother even realizes just how foolish and gullible she is. What if someone called up and claimed to have kidnapped her most precious grandson? If old ladies like her didn't exist, then these scammers wouldn't even try in the first place.

Look, my regular readers will know that I am not close to my mother - I live 8 time zones away and we have a formal, distant but respectful relationship. We have our differences and I very much rely on my sisters to be the "glue" to maintain any kind of relationship. She takes virtually no interest in what I do with my life and I don't mind/care either way - I can't force her to take any interest in me. We're just distant, there's nothing antagonistic in the nature of our relationship today. But when things like that happen, I have the urge, the desire to want to protect her from her own stupidity, her damn gullible nature - but I don't want to tell her, "stop being so stupid and gullible!" as it would hurt her feelings. I know if I spoke to my older sister,  she would just say, "that's fine, leave it with me, I will deal with it." But I just feel bad passing my buck to my sister all the time like that, or maybe that's what older and wiser elder siblings are for? I tell you, it's tough being my older sister - she deserves a gold medal and an award for her patience.

Thank you for reading guys, I just had to get this off my chest tonight. Please let me know what you think.

9 comments:

  1. Sorry, I couldn't help laughing. I was laughing at your mother's expense. I am very glad that she did not get scammed/conned. Yet, it was funny that she did not tell the guy to go kill himself or something nasty. I know how frustrating it must have been for you and your siblings and your dad. She is so gullible. Mind you, my mother, has she been alive, would have been as gullible. Just be thankful everything is ok.

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    1. I just can't believe the fact that she even spent a moment thinking that conman could have been genuine and she had to ask my father to verify that it was not me...

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  2. These phone scammers always work by trying to create a sense of peril right at the beginning. Like a crying child... I once received a phone scam that started with a girl crying out "Dad, I'm in trouble!" in Chinese. Some people don't deal well with perceived peril -- they just lack the experience, then they panic and their brain gets short circuited, that's why these phone scams actually work.

    Your mum had the right strategy to defend herself. She did the best thing when she can't trust her own judgement -- get someone else that didn't hear the opening lines to deal with it. So I wouldn't say your mum is foolish and gullible since she actually had a good method to deal with her lack of judgement.

    Unfortunately there are other elderly that can't question their own judgement, tried to handle everything themselves and got scammed even when the bank counter staff asks them repeatedly if everything is alright when they are doing the TT at the bank.


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  3. Hmm, am sure there must be such gullible folks, otherwise, how would those Nigerian inheritance schemes and those temple stones and lousy health scams be occurring so regularly? I know its not flattering but sometimes, we just got to accept that our loved ones can be quite vacuous.

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  4. There are lots of phone scams here in Japan too and some are good, some are laughable at best. But shockingly a lot of victims couldn't tell from the voice that it's not their son. Emotions clouded their judgement.

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  5. Sorry couldn't help but want to say this... as a mother myself, I would have given it the benefit of doubt even if a heavily Indian accented guy called me and claimed to be my son kidnapped in Mumbai. You are "8 time zones away" so naturally your mom doesn't know how to be sure it the caller is really you. It is a mother's protective nature/instinct (albeit a wrong one), a same call posing as my brother, father or even husband wouldn't raise an eyebrow, but son? Though I never had any similar encounters, I would have reacted the same way and took to it for a while before rationalising that the Indian man is in fact a con man. Just want to say, it's a mother thing, lol..

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    1. Hi there - I'm afraid I have to disagree with you on the above because you have made a fundamental mistake. Our appearances may change with age (we get old, fat etc) but our voices do not change. My voice hasn't changed much since it has broke at puberty and the fact that I live 8 time zones away doesn't change my voice. Haven't you made a long distance phone call recently? I can call anyone anywhere in the world and still sound the same whether I am calling New Zealand, Brazil, Russia or Sri Lanka. The fact is, I have traveled around the world so much, lived and worked in different countries and have called my parents to say hello from so many continents (I'm just back from Africa today) and guess what? My voice sounds EXACTLY THE SAME weather I am in Africa or Ang Mo Kio because it is still me - the long distance phone call does not ever change how I sound over the phone; it won't suddenly give me an Indian accent (as I am clearly not Indian, duh).

      One's voice is like a finger print - I remember meeting up with my secondary school classmates back in Singapore and we are now in our late 30s and whilst I didn't recognize most of them, I used their voices to identify them because their voices have not changed much.

      I know a mother's instinct is to care for her children - but surely that doesn't automatically render her stupid and gullible?! Like come on, even my dad took just 2 seconds to tell that the conman was a fake and told him to go KNNBCCB. Surely not all mothers are that stupid, you can't be telling me that?! Like my sister is a mother too and she is definitely anything but stupid.

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    2. Haha limpeh, I know it is indeed silly and stupid to identify a con man's voice as your son's especially when his or her voice DOES NOT CHANGE and there is no chance at all that a mother will mistook someone else's voice as her own child's. However, even if a con man called me and this con man does not sound like my son at all, fear (for the worst), be it called or uncalled for may just cloud my judgment for a while before I react. I mean, as a mother, I think I will first panic before I realize that the con man is not my son.

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    3. Yah lah, Say if I wanted to con you - instead of claiming to be your son (like you're just not gonna believe me, right?), I would claim to be your son's friend. I would come up with a story like we went to Johor Bahru together for a day trip and he got arrested by the Malaysian police after he got involved in an incident... I'll make it really dramatic like somebody tried to rob him and he fought with the attacker and ended up stabbing the attacker but he is hurt in the process - now the police have arrested him for investigation because the attacker nearly died in the process. I need money for bail, I need money for the hospital, auntie, your son is under police custody, he needs a lawyer as well, send the money now as I need to take care of all this.

      Something like that would invoke the same sense of panic from a mother about her son's well being, but otherwise, I'm not doing the stupid thing of trying to claim to be your son during this con as I know you can recognize your own son's voice.

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