Sunday, 25 April 2021

How social media has changed our social skills

Hi guys. There is a paradox which I want to talk about in today's post: I am so grateful for how social media has allowed me to make so many good friends from all over the world - these are people scattered from Germany to Mexico to Australia to the Czech Republic to Chile to the Netherlands to America. This is because social media allows me to find content that suit my interests and that allows me to speak to people who do have the same interests - even if they might be halfway around the world. I hope to eventually meet some of them after the pandemic but even if that day might be some years away, I'm still very appreciative of the friendships we have nurtured through our online interactions. This has become especially apparent during the pandemic because we have not able to meet our friends to socialize in person even if they live just a five minute walk away; thus the actual physical distance between me and my friends becomes irrelevant as all the interactions have been forced online during the pandemic, whether they are 10 miles or 10,000 miles away. Thus I relish this opportunity to make so many new friends online of course and wish that this technology was available when I was younger; after all I am old enough to have grown up in the time before the internet, thus my social interactions as a student were pretty much confined to just the people who I could actually meet and see in person then. 

Let's go back to 1992 when I was in secondary school. The only people whom you could befriend were the classmates you encountered at school, perhaps your neighours or people you might run into if you take a class outside school for sports or music. Then there were your extended family members, trying to expand your network was difficult to say the least: so perhaps you meet your cousin at a family gathering and he finds out that you like to play basketball, he then says, "my best friend at school is also nuts about basketball, so I ought to introduce you to him." Sure there were companies that helped you find a pen pal halfway around the world, but having tried that scheme, it didn't yield great results. I did exchange some letters and postcards from people from random countries around the world, but ultimately, beyond a curiousity for other countries, these interactions were ultimately very shallow and superficial as we really didn't have that much in common. So in those days, if you could find a good friend from amongst the people you were thrown together with (such as your classmates), then good for you. But otherwise, if you really didn't like the people in your class, then your teenage years can be a very lonely and miserable time. I was lucky - when I was 15 and 16, I was classmates with a guy who liked the same kind of dance music that I did, it was enough for us to form a very close friendship over those two years. I have this memory of him calling me up in 1991 and he said, "you have to listen to this, I know you're going to absolutely love this." He had taped the song 'Get Ready For This' by 2 Unlimited off the BBC world service; he was right it was one of my favourite songs from that era. I have remained a massive fan of 2 Unlimited since. 

Today, if you wanted to find other fans of 2 Unlimited today, it would be pretty easy to connect with others through social media. Heck, at least 2 Unlimited were extremely famous back in the early to mid 1990s, so it wouldn't be hard to find their fans today on social media, but even if you had an extremely niche interest, you could easily find someone who will share your niche interest and even if you don't speak the same language, there's always Google translate to help you communicate. Oh I remember how we used to talk about how hard it was for teenagers to fit in at school, to try to find acceptance amongst their peers - nowadays, you don't need to do that: so what if you're nothing like all the other teenagers at school? Just go online and find someone who is just as weird as you! I actually find that very liberating - for example, the way I dress for the office is determined by what my followers on Instagram expect to see, rather than in a bid to fit in with my colleagues. After all, my colleagues would barely notice what I wear but with the right hashtags, I have managed to attract quite a following on Instagram of people who take great interest in my office outfits. I don't think my colleagues were offended in any way, even though I was in the same office as them, I was interacting with people far away in other countries through the power of social media. That's a far cry from the pre-internet days, I remember when I was in the army, when the people I worked with became insufferable, I used to read a good book to lose myself in the world of fiction just to escape from my immediate surroundings, but I had little choice: either get along with the people around me or be prepared to be very lonely - this no longer is the case for us today, thanks to the power of social media. 

The other side of this argument is that we are forced to develop much better social skills when we have to deal with people who are nothing like us, when we have to make an extra effort to think about how we interact with them, when we have to listen harder and pay far more attention - it sharpens our powers of observation. If you're in a canoe and you're traveling downstream, then you have to do very little as you will drift with the current. But if you wish to travel upstream against the flow of the water, then you would have to paddle very hard; the moment you stop paddling, you will drift in the wrong direction. Your arms are going to feel exhausted after traveling a short distance upstream whilst you can be very relaxed when traveling downstream. If you're looking to build strength and stamina, develop your upper body muscles, then you need to canoe upstream to get the kind of exercise you need for the desired result - simply drifting downstream might be a pleasant experience of course, but you're not exercising much in this case and you're not going to develop the muscles you want. I can see the difference between myself and my younger colleagues - some of whom are more than 20 years younger than me. They have grown up with internet technology and social media, one of my colleagues was born before I even graduated from university - in terms of her social skills, I see some aspects which aren't developed enough but after all, she is a product of her generation who have done the equivalent of drifting downstream effortlessly with the help of internet technology and social media when it comes to finding friends while I have had quite the opposite!

These relationships that we develop online can be a lot more shallow - allow me to give you an example: my regular readers will know that I am a big fan of the reality TV programme The Amazing Race and I even blog about it. Thanks to Facebook, I connected with many fans of the programme and this guy from America (let's call him Ron, not his real name) sent me a friend request and I have seen him online, he is very active in all the groups for The Amazing Race fans - we clearly have something in common. However, what I didn't realize was that he was a pro-Trump Republican and when I posted something quite rude about Trump (well, my readers will know that I hate Trump), he got seriously offended. And I was like, why Ron, I can say what I like on my Facebook wall (this was seen only by my friends and no one else) and if that offends you then e shouldn't be friends - within minutes, he unfriended me and did it bother me? Nope, I just shrugged my shoulders and thought, "hey, even Republicans can like the same reality TV programmes as us left-wing liberals, though we're never going to become friends even if we share that in common." Imagine if I had a colleague who was pro-Trump and anti-Biden, then I would have to navigate that awkward situation a lot more delicately rather than just look for the 'unfriend' button as I still have to face that colleague at work regardless of his political views. On the surface, it seemed that Ron and I had a fairly cordial friendship as we had plenty in common but in reality, it took just tiny one disagreement to end that friendship for good, proving just how shallow that friendship was in the first place. 

But when I compare the two generations, I believe that the younger generation are much better off today: let's create a fictional character called Tom - he is an awkward, geeky teenager with poor social skills. If Tom was 15 years old in 1990, then he would be very lonely and isolated, school would have been a very difficult experience for him as he would have had no friends. He probably sought solitude in reading books and magazines, but simply keeping himself occupied didn't solve the problem of his loneliness. Sure, he may get used to the loneliness but it doesn't change the fact that he is lonely. However, if Tom is 15 years old today, then he would have quite a different experience altogether: he would be on his phone all the time and even if he didn't have a single friend in school, he would be able to establish some friendships with people who share his niche interests online. Even if we accept that those relationships would be as shallow as the one I had briefly with Ron for a few months, I think this situation is a case of "something is better than nothing". Someone like Tom would be a lot less lonely in 2021 than he would have been if he was 15 in 1990. Social media is a big part of our lives now, of course I truly embrace it: I listen to a podcast which is done by a Canadian and a British guy, sometimes they are joined by an Australian woman and I think it is amazing that internet technology has facilitated such interesting conversations to come together despite these three people being on different continents. Thus for Tom in 2021, engaging people online is a lot easier eve if his social skills are rather poor and whilst he might be too nervous to speak to a stranger when at an event - it is a lot less daunting to simply join in a discussion online on a topic that he is interested in. 

I was very lucky in that I managed to develop the social skills I needed to get along with people around me but that took a while because I am really quite autistic; as I have Asperger's syndrome, I've always struggled with social skills. People like me were always a few years behind our peers, thus when I was 11 years old, the gap between me and my peers was rather large, but by the time I became 18, that gap had narrowed a lot and it disappeared when I became an adult. However, I got no help whatsoever along the way, it was just something I had to figure out on my own as part of growing up. Not everyone is that lucky - I'm seen people like 'Tom' in my time grow up from being socially awkward kids to become socially awkward teenagers and eventually turning into socially awkward adults. The absence of social media didn't force 'Tom' to develop good social skills back then, it merely left them isolated and very lonely. When it comes to social skills, you cannot take the approach of pushing a non-swimmer into the deep end of the swimming pool and expecting them to learn how to swim because you have thus created a situation where they have every incentive to stay alive by swimming. Some might learn under those circumstances (as I did, especially during my national service), whilst others like Tom may sink to the bottom of the pool and drown. I'm not saying that people like Tom can never develop decent social skills but I'm saying that they need help, they need someone to hold their hands and give them some lessons. Simply punishing them with isolation and loneliness isn't going to motivate them to figure it all out on their own. 

But of course, the pandemic has changed everything last year, especially when it came to our social interactions with our friends. This was a change that suited people like Tom, because everyone is forced online for their social interactions because of strict lockdowns. I'd like to think that when restrictions are slowly being eased (as they are in the UK now), we are now able to go out and meet our friends, resuming some kind of normality when it comes to socializing in person. So for example today, I met my good friend at the gym, we trained together and then left the gym together to take the train - it wasn't just training together that I enjoyed, it was just meeting him and talking in person that I missed. Sure we do message each other on Facebook from time to time, but it isn't quite the same as experiencing a real conversation face to face. However I know that many people like Tom will simply keep on interacting with people only online and forgo the opportunity to meet up with his friends because he lacks the social skills to do so. Let's not pretend it is easy: I was a part of a Welsh conversational practice group that met up regularly in London before the pandemic - admittedly, it is very daunting to go to meet a bunch of strangers and speak to them in Welsh, which is my fifth language. I could always switch to English if I really get stuck expressing myself but I can imagine how such a challenge may put off someone who lacks confidence to go to such a group, make loads of mistakes whilst trying to construct a basic sentence without feeling self-conscious about it. I'm now quite relaxed in that group, but oh I remember how nervous I felt the first time I attended. 

Perhaps it is unfair to claim that social media has had a negative impact on the social skills of young people if they are stuck all day on their phones instead of meeting each other to socialize - the technology has changed the way we interact with each other and thus our social norms are changing as well. For people like Tom, social media would be a godsend, allowing him to have friends online with people who share his interests, rather than being forced to try to get along with the people he has to face everyday (whom he might share little in common with). And looking at the way London is coming back to life after the last lockdown, there are still plenty of young people who like socializing in person. So that's it from me on this topic, what do you think? Can you imagine what your social life would be like without social media? Do you remember a time before you had all this internet technology or was this something you have grown up with? Are you able to make loads of friends on the internet or are you quite happily just consuming all this entertainment passively? Do you ever meet the friends you make online? Please leave a comment below and many thanks for reading. 

24 comments:

  1. Hi Alex I grew up in the 2000s with social media and the internet, and I do think there is a stark difference between how I was like pre 2008 (before Facebook) and after. Before that I was forced to go to the playground and talk to other kids, which gave me some semblance of social skills. After 2008 and when I got my own laptop I would just browse the web and entertain myself. I had horrible social skills as a result, and said a lot of awkward things when I went to University around people with way different backgrounds from me. But it was difficult for me to notice until I would fail a lot of job interviews even if I had the grades/research experience, or fail at first dates with guys. It turns out a lot of conversation is probably 50% paying attention to body language and empathizing with what the other person knows/doesn't know, which I wasn't born to recognize since I also have asperger's like you. The thing about this is that for people like me and you who aren't doing too badly in school, no adult really thinks there is a problem that needs fixing until at least after university. And compared to the problems many other people have, like just being able to finish high school and be accepted to University, our problems don't seem as high a priority.

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    1. Hello Amanda, I don't want to be the old man who thinks that life was better before we had all this modern internet technology - back in the day, there were still plenty of oddballs with poor social skills and didn't have many friends; that's why I think people like 'Tom' are much better off in this day and age because they can at least make friends online when in my day, that was simply impossible. I've embraced this modern technology with relish of course but it's sad to see some old people refuse to embrace it despite the obvious benefits it can bring.

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    2. Hmm, to be fair I have met many older people in their 50s and 60s who are oddballs that have never discovered social media. But these people go to shops/restaurants to talk with people, instead of commenting on social media to talk to strangers. SI kinda feel like regardless of technology, people can get their "social fix" without actually being a good conversationalist.

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    3. Well I know of older folks who would use the internet for things like online banking, book train/plane/bus tickets, buy items off eBay, look up movie reviews but would never do social media the way we do in terms of trying to establish genuine online friendships because they just can't get their heads around the concept of online friendships, establishing a connection the way we have Amanda. No, for them, making friends can only be done the old fashioned way.

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    4. I do admit you lose a bit from talking in paragraphs of text, only very specific people like to do this. I sorta feel like our Asperger's makes us like writing rather than speaking face to face. No awkward pauses, body language cues, or tone of voice to worry about, just thoughts. My other online friends would only talk this much if we were in a voice chat like in Zoom or Google Hangouts, which is closer to the old fashioned way.

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    5. I think you've hit the nail on the head, this actually suits us better though I do enjoy the kind of interaction one has in person when meeting someone face to face - it is a very different kind of experience. I do enjoy talking to people face to face and that's something I missed during the lockdowns, but it is good to have online friends as well where we pick and choose how we communicate, what we talk about etc. With my friends whom I share niche interests with, I don't talk about 'hey how is work this week' - we just talk about our niche interests and perhaps that's not right, but that's just the way it is with them and I'm quite happy to have that kind of communication too.

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    6. I do want to talk to my online friends about their life, but its more awkward to ask online than it is in person or even on a Google hangout during a boardgame/gaming session. In real life you can read body cues on how comfortable people are with talking to you, online not so much. Also, you have no idea if they're in the middle of anything when you're asking. But since some of them don't live far from where I live(at least within North America), I do plan to see them in person once we're all vaccinated.

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    7. I think this whole online thing also makes us seriously consider whom our most important friends are: so tonight, I have some questions about how I should handle an issue at work. I was quite selective about whom I would go to talk about it and I picked one friend who a) knows me well, b) is in my industry, c) knows the company I work for and d) is someone I respect a lot - so I arranged to speak to him about the issue. I'm sure if I approached one of my friends at the gym, they would be sympathetic but be in no position to offer really constructive advice. This friend actually lives several hours drive away from London so in a sense, I chose to approach someone based on his qualities and ability to advice, rather than physical distance per se since we're talking on the phone rather than in person.

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    8. Yeah I don't really talk to every single friend I have about my problems at work, only the ones who work in similar industries. This whole online thing does make you question who you would jump through hoops to see, because now there are many hoops to jump. But I was never the type of have casual friendships in the first place, so I don't have a huge list of people who I think I'm committing too much of myself to and might need to eject. I do have a best friend who is super popular, and she's surprised that people who barely know her ask her for bigger favors than her best friends ever would. Now she's someone who was fine during lockdown because it gave her an excuse to be away from casual friendships and to re-evaluate who to keep/not keep when lockdown is over.

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    9. I think it is only during times like this when I start evaluating whom my most important friends are because I am forced to think about whom I can approach to ask for help, who would take the time to listen to me and offer useful advice. I had 2 very long conversations with 2 friends this morning to discuss my work situation.

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    10. Oh that's nice you found 2 friends to help you. Its good to find friends knowledgable about the situation instead of just any friend, because sometimes you need people to call you out if you did something wrong. A friend who doesn't get the situation would default to thinking you're in the right.

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    11. Well, it's a long story Amanda but I have left my current job and have 3 job offers - super long story, I will probably turn it into a blog post at some stage but right now, I am just chilling and considering my options.

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    12. Wow that is a very complex situation indeed. Looking forward to a post on it. Btw are you also of the opinion that the easiest way to get a raise is to change companies? I kinda felt that way in my very short working life. Companies are more likely to pay newbies a lot than to let someone work their way up.

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    13. Well Amanda, let's put it this way - allow me to compare the situation to that of a biscuit factory. Once upon a time, there was a small shop selling biscuits and they used to hire bakers who knew how to bake delicious biscuits, I was one of those chefs who could bake. The company grew and grew, they then automated the whole process with machines doing most of the preparation - the staff only had to put the ingredients like flour, sugar, butter etc into the big machine, nobody knew how to bake anymore, they only knew how to follow simple instructions like, "when the red light comes on, take one packet of sugar and put it into the machine". The biscuit factory was producing high quality biscuits at much greater volume now, with a process run by lowly skilled individuals who had no idea how to bake anything, but simply trained to fulfill one specific part of the process like "add sugar to the mixing machine when you get the signal". As such, the highly skilled chef is a bad fit for a company that has gone down this route - the writing was on the wall. They had been looking for an excuse to get rid of me given what has happened and thus last week there was a disagreement, I knew what was going down and so I chose to jump before I was pushed given that there was little point in delaying the inevitable since I could see how the biscuit making process has changed. And within 24 hours, I had 3 job offers and after the weekend, I've come to terms with it, I'm ready to move forward with my life.

      As for changing companies, it's up to you to negotiate a better pay package with one's employers. I think many people take a very passive approach in this regard. I recommend this approach: go to your management and set a target, "if I achieve A, B and C before the end of June, you will increase my pay by 10%. If I achieve two out of the three, you will increase it by 5%." Something like that, it's up to you to give them a deal they will agree too - especially if A, B, and C are all very positive outcomes that they would like as well.

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    14. So staying with the biscuit analogy: I have the choice of either going to a younger company which has not automated the whole process, relying on a mix of machines + cheap low-skilled labour and they may appreciate a skilled baker like me. Or I have another offer from a distributor, ie. they don't even make their own biscuits, but they need a good salesman who knows biscuits well to sell the biscuits around the world. It'll be a very different role and I really don't know which one I would choose first. It all happened so quickly and I'm just taking some time to chill before jumping into the next role.

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    15. Uh that sucks that automation eliminated some of your job, but it happens to a lot of jobs. Moving to the younger company is like moving to a smaller shop which isn't large enough to afford machines yet, while the distributer is like changing industries somewhat but still sales. Since you're financially stable and don't need to a new job right away taking time to think sounds like a good thing to do. But wow that does sound like a complex situation indeed.

      I didn't think of doing that with getting a raise, I'm usually just focused on getting tasks done because I want them done and not really evaluating how much it's worth to my employer. I'll keep that in mind in the future. Especially if I work on a project very few other people can do.

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    16. Well I did use automation in the biscuit analogy but since I'm in banking and not baking, let's not get our analogies confused. There's a lot of bookkeeping that can be done by computers but you still need humans to for example, do some data entry to feed the data into the system in the first place - that's the equivalent of the factory worker loading up the machine with flour, sugar, eggs, butter etc before the machine can combine them in the right proportions and then turn them into biscuits. In my case, what happened last week was that one team member was very ill (Covid-19) and couldn't work, so imagine if she was the person responsible for adding sugar to the machine - without her, the whole process breaks down because you now have cookies that are not sweet because the one person responsible for sugar isn't there and the next person down the conveyor belt says, "but I normally handle the flour, I don't even know where the sugar is kept or how much of it to put into the machine, I have only been trained to deal with the flour". To try to save the day, I ran into the factory and baked a batch of cookies the old fashioned way to make sure the angry client's order was fulfilled - but that pissed off so many people who had spent so much effort automating the whole process to do aware the need for someone like me who actually knew how to bake cookies, so they can employ more lowly-skilled workers who don't necessarily know how to bake, but are very efficient when it comes to doing their very specific tasks like putting butter in the machine. Anyway, it took last week to highlight how "my services are no longer required, we have automated the process". Well, what can I say? I could have seen this coming a mile away, I should have, but I was in denial about it - I suppose I was so full of myself, I was thinking, "aren't I smart, I know how to bake delicious cookies from scratch, I'm more than just a factory worker who puts flour in the machine." But sometimes, being too smart = being overqualified and thus not being a good fit for the team anymore. Sure they need a few experts in management to oversee the whole process to make sure it comes together to produce a good product, but given that I'm not in management, I really don't know where I fit in anymore. Anyway, that's why I left. It's not automation per se but the organisation of labour and the production process that has changed the circumstances to the point where I had no choice but to leave.

      Once I figure out what I am going to do next: ie. rival biscuit producer (a younger one which still needs skilled bakers) vs working for a supermarket. Let's see. I like both ideas and it may come down to a question of "whom do I want as my boss, what kind of colleagues would I like." Then once I emerge from the other end of that process, then I would blog about it.

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    17. Thus in my case, it is simply a consequence of the way labour is organized within the company as it grew - the way the tasks were divided when it was a small company of 5 people was very different compared to the way it is organized now there are like 50 people; when it was a tiny company, the kind of 'all hands on deck' attitude was useful, we have a saying in Hokkien 'pao ka liao' = 'includes everything', which refers to the way I had to handle any crazy task that came my way because the team was so small, I had to handle everything. But in much bigger companies, the tasks are organized in a different way because you can then assign each individual to handle one small part of the process - then that individual can become super efficient at his/her job, become super focused on that one tiny part of the process whilst losing focus on the big picture but it doesn't matter. Pao ka liao managers like me are no longer needed when you have a big enough team, all trained to do their one tiny little part of the process. Such is the nature of the game and whilst I think they could have been a lot nicer about it, that's all water under the bridge now as I am ready to move on.

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    18. Amanda, I am back from my 2nd job interview this week and they offered me an eye watering amount of money to join their team. This offer was made in their office's private roof top bar in a really expensive part of London. I am seriously tempted but again, I'm making a point not to rush into a decision. After all, it is too tempting to say, "my ex-employers treated me like crap this week and this company is offering me champagne on a private roof top bar in the most expensive part of London - what is there to think about?!?" That would be a natural response but it would be a knee jerk reaction. I'm taking my time to consider it and speaking to other friends in the industry to see how they feel about this company.

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    19. Oh and this job interview today was with the 'rival biscuit maker' as opposed to the 'big supermarket chain'. They have a seriously nice office in a very nice part of town, they must be doing something right. Then again, I'm not rushing into this decision.

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    20. Hey I just saw this. Congrats mate! Yeah I know its super tempting, but you should wonder whether this company is the norm in the industry or if they're up to something shady if other companies don't treat their interviewees this well. I hope they give you some time to think about it, if they don't then that's a bit suspicious too.

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    21. Oh we have a public holiday next Monday, so we agreed to talk after that on Tuesday. They are throwing more money at me that the other guy offering me a job, so I think it is a no-brainer at this stage, but still I am just soaking in the moment and enjoying the fact that there are two companies competing for me and only one can get the prize: me. I'm off to gymnastics this afternoon and going to speak to some friends over the weekend about my options.

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    22. Well I guess its probably a done deal. Maybe leaving your old company was a blessing in disguise then? I'd probably be reveling in being fought over as well haha. It's great you found a new job so quickly too, even though we are still in a pandemic recession.

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    23. Thank you Amanda! Well I will blog about this at some stage I think, just not prematurely. I just think that it's bullshit that people assume that if a 45 year old uncle like me loses his job, he is condemned to driving Uber for the rest of his life because he is too old. That's clearly not the case with me.

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